Support Center
Get help with Freeze Dry Tracker. We're here to help you master your freeze drying journey.
Quick Help
Frequently Asked Questions
Getting Started
How do I create my first batch?
Tap "New Batch" on the home screen, enter a batch name, then set up each tray with food items, liners (optional), and initial weights. The app will guide you through each step.
Do I need to set up tray weights and liners first?
While not required, setting up your tray weight and liner library in Settings provides more accurate calculations and a smoother experience. We recommend doing this setup first.
Can I track multiple batches at once?
You can only have one active batch at a time, but you can view all your completed batches in the History tab for reference and comparison.
Using the App
What are checkpoints and why should I use them?
Checkpoints let you track weight loss during the freeze drying process. This helps you monitor moisture removal progress and learn optimal timing for your specific foods and setup.
How do I add progress checkpoints?
From your active batch details, tap "Add Checkpoint" and enter the current weight for each tray. The app automatically calculates weight loss and provides insights.
What's the difference between original weight and food weight?
Original weight includes food + tray + liner. Food weight is calculated by subtracting tray and liner weights, giving you the actual food preservation data that matters.
Technical Issues
My data disappeared after updating the app
Your data is stored locally and synced to the cloud. Try signing out and back in to restore cloud data. If issues persist, please contact support with your account details.
The app crashes when I try to create a batch
This is usually related to authentication or network issues. Make sure you're signed in and have a stable internet connection. If problems continue, please report the bug.
Weight calculations seem incorrect
Verify your tray weight and liner weights are set correctly in Settings. The app calculates: Food Weight = Total Weight - Tray Weight - Liner Weight.
Contact Support
Get Help
Need assistance with Freeze Dry Tracker? We're here to help!
support@freezedrytracker.com →System Requirements
📱 iOS Version
iOS 15.1 or later
💾 Storage
~50 MB available space
🌐 Internet
Required for account sync and new batch creation
📶 Compatibility
iPhone and iPad supported